Country reference
France
National implementing law
- Loi n° 2023-171 du 9 mars 2023 (DDADUE) – Article 16 (accessibility of products and services)
- Decret n° 2023-931 du 9 octobre 2023 relatif a l'accessibilite aux personnes handicapees des produits et services
Substantive obligations effective: 2025-06-28.
Enforcement body
Multiple authorities designated in Article 16 of Loi 2023-171: officers of the DGCCRF (Direction generale de la Concurrence, de la Consommation et de la Repression des Fraudes), together with sector regulators ARCEP, ARCOM, ACPR, AMF and Banque de France for their respective sectors is the designated national authority.
Scope
Applies to manufacturers, importers, distributors and service providers placing in-scope products on the French market or providing in-scope services to French consumers from 28 June 2025 (confirmed in Article 16, Section VIII.A of Loi 2023-171). In-scope services include e-commerce, consumer banking, e-books, electronic communications and passenger transport information. Article 16 exempts undertakings with fewer than 10 employees AND annual turnover not exceeding EUR 2 million from the substantive service requirements (microenterprise exemption).
What is unclear
Honest gaps in this article. If you need certainty on any of these, the authoritative source is the primary law text linked above, not this page.
- We did not confirm penalty amounts from the primary text and therefore do not state any.
- Decret 2023-931 references 'autorites de controle et de surveillance du marche' generically; the precise product-side allocation across DGCCRF and sector regulators was not read article-by-article from the decree.
Practical notes
Decret 2023-931 sets out product marking, technical documentation and market surveillance requirements. The Loi 2023-171 URL on Legifrance was corrected from JORFTEXT000047276873 (non-existent) to the confirmed JORFTEXT000047281777 during this audit. Public enforcement pattern for private operators is not yet established as of the research date.
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