Country reference
Italy
National implementing law
Substantive obligations effective: 2025-06-28.
Enforcement body
Agenzia per l'Italia Digitale (AGID) is the designated national authority.
Scope
Applies to economic operators placing in-scope consumer products on the Italian market and to providers of in-scope services (e-commerce, consumer banking, e-books, electronic communications, passenger transport information) to consumers in Italy from 28 June 2025. Article 1(1) of D.Lgs. 82/2022 (via Normattiva) confirms the 28 June 2025 application date for the substantive requirements. Article 21 of the decree is widely cited (including by the Italian Data Protection Authority and by AGID's own Linee Guida) as designating AGID as the supervisory authority for services; AGID has published a regulation on verification and sanctions and a public reporting portal for accessibility complaints. Under the parent EU Directive 2019/882 (EAA), Article 4(5), microenterprises providing services (fewer than 10 staff AND turnover or balance-sheet total not exceeding EUR 2 million) are exempt from the substantive service requirements; this exemption is understood to carry through into Italian law but the specific article of D.Lgs. 82/2022 was not located during this audit.
What is unclear
Honest gaps in this article. If you need certainty on any of these, the authoritative source is the primary law text linked above, not this page.
- The Gazzetta Ufficiale ELI page we fetched returned only metadata rather than article-level text, and Normattiva did not render Article 21 in extractable form during this audit; the designation of AGID as supervisory authority under Article 21 is corroborated by the Garante per la protezione dei dati personali (state authority) opinion referencing 'art. 21 D.Lgs. n. 82 del 2022' and by AGID's own Linee Guida, but is not directly quoted from D.Lgs. 82/2022 in this record.
- The specific article of D.Lgs. 82/2022 that transposes the EAA microenterprise service exemption was not directly located during this audit; the exemption is asserted on the basis of the parent EAA (Article 4(5)).
- Article 24 sanctions figures (search summaries mention EUR 5,000 to EUR 40,000, and EUR 2,500 to EUR 30,000 for non-cooperation) were not verified directly against the primary text of D.Lgs. 82/2022 as amended; we therefore do not assert them here.
Practical notes
AGID published a regulation on verification and sanctions activities and has launched a public reporting portal for accessibility complaints. Public enforcement decisions and reported fines under D.Lgs. 82/2022 against private operators are not yet established as of the research date.
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